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Terms of Use

AP Solutions FZE  ·  Last updated: May 2026

1. Parties

These Terms of Use ("Terms") govern the relationship between AP Solutions FZE, a company registered in the United Arab Emirates, operated by Alexandr Pak ("Service Provider", "we", "us"), and the individual or company purchasing UX audit or design services ("Client", "you").

By purchasing or engaging our services, you agree to these Terms in full.

2. Services

We provide UX audit and product design services, delivered as digital deliverables including but not limited to: written reports (PDF or Google Doc), annotated design files (Figma), recorded presentations, and written recommendations.

The specific scope, deliverables, and timeline for each engagement are agreed upon prior to project commencement. Work outside the agreed scope is not included unless separately arranged in writing.

3. Payment

  • All services must be paid in full before work begins, unless a separate written payment schedule is agreed upon
  • Payments are processed via Stripe. All major credit and debit cards are accepted
  • Prices are quoted in the currency displayed at time of purchase
  • Invoices are issued by AP Solutions FZE upon receipt of payment
  • Applicable taxes (if any) are the Client's responsibility

4. No Refund Policy

All sales are final. We do not offer refunds under any circumstances once work has commenced.

This applies to all service packages and engagements. Each audit is custom work tailored specifically to your product — once research, analysis, or deliverable creation has begun, the work cannot be undone or transferred.

If you have concerns about the scope or quality of a deliverable, contact us at alex@alexpaak.com and we will work with you to address them within the agreed scope.

5. Client Responsibilities

To enable us to deliver the service, the Client agrees to:

  • Provide access to any necessary materials promptly (product URLs, design files, analytics, test environments) as agreed
  • Ensure that sharing such materials does not violate any third-party agreements or confidentiality obligations
  • Respond to questions or clarification requests within a reasonable timeframe
  • Ensure a designated point of contact is available during the engagement

Delays caused by the Client's failure to provide materials or feedback may result in timeline adjustments. We are not liable for delays caused by the Client.

6. Confidentiality

We treat all project materials, product information, business data, and access credentials shared by the Client as strictly confidential. We will not disclose such information to any third party without the Client's prior written consent.

Equally, the Client agrees not to disclose any proprietary methodologies, templates, or tools shared by us during the engagement.

This confidentiality obligation survives termination of the engagement.

7. Intellectual Property

Deliverables

Upon receipt of full payment, the Client is granted a perpetual, non-exclusive license to use, implement, and modify the deliverables for their own internal business purposes.

Our Methodologies

We retain all rights to our proprietary audit frameworks, templates, and methodologies. Delivering a report to you does not transfer ownership of the underlying process or tools used to create it.

Client Materials

All materials provided by the Client (product files, screenshots, data, etc.) remain the exclusive property of the Client.

8. Accuracy of Deliverables

Our UX audit deliverables represent professional analysis and recommendations based on the materials provided. They reflect our expert judgment at the time of the engagement.

We do not guarantee specific business outcomes, conversion rate improvements, or user behavior changes resulting from implementing our recommendations. Results depend on factors outside our control, including implementation quality and market conditions.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Our total liability to you for any claim arising from our services shall not exceed the total fees paid by you for the specific engagement giving rise to the claim
  • We are not liable for any indirect, incidental, special, or consequential damages, including lost profits or business opportunities
  • We are not responsible for any damages resulting from unauthorized access to materials you shared with us, provided we took reasonable security precautions

10. Termination

Either party may terminate an engagement by written notice. In the event of Client-initiated termination after work has commenced:

  • No refund will be issued for work already performed
  • Deliverables completed up to the point of termination may be provided at our discretion

We reserve the right to terminate an engagement if the Client acts in bad faith, fails to cooperate, or violates these Terms. In such cases, no refund will be issued for work performed.

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE, unless otherwise agreed in writing by both parties.

12. Amendments

We may update these Terms at any time by posting the revised version on alexpaak.com. Continued use of our services after an update constitutes acceptance of the revised Terms. For existing engagements, the Terms in place at the time of purchase apply.

13. Entire Agreement

These Terms, together with any project-specific agreement or proposal, constitute the entire agreement between the parties. They supersede all prior discussions, representations, or agreements.

14. Contact

For any questions regarding these Terms:

AP Solutions FZE
Operated by Alexandr Pak
Email: alex@alexpaak.com
Website: alexpaak.com